Program Development
Program Development
Implementing and sustaining integrated models of care requires people and teams, a common vision, time, and trust. The Centre for Integrated Care offers a variety of services from skilled practice coaches to support you and your network in meeting your goals for successfully adopting new integrated care models.
CIC’s Coaching & Advisory services provide:
A path forward for individual programs or broader Health Teams by guiding the completion of a Readiness Assessment and facilitating development of integrated care program essentials. These may include establishing shared goals, common vision and strategy, joint funding and planning, evaluation and quality improvement.
Resource secondment and 24/7 ‘Phone a Friend’ to support development and implementation of sustainable integrated care models within one or more clinical pathways across a defined patient population.
Monitoring and evaluation workshops to develop your program logic model and monitoring and evaluation strategy. Learn more by visiting our Monitoring & Evaluations Workshop page.
Strategic partnerships to build knowledge and capacity around Integrated Care, enabling the sustainable and scalable adoption of evidenced based approaches to integrated care across providers the region.
Development of Lead Agency Model to enable impactful change in partnership with Home and Community Care sector:
Establishing and maintaining Integrated Care Model
Management & Oversight of front line care delivery
Provision of technology, integrated community health record
Home and community care service provision
“After being tasked with supporting UHNs integrated care journey, our Connected Care team was able to successfully lead the design and implementation of Integrated Care at UHN. This was possible through partnership with our patients, clinical and finance teams as well as Home & Community partners and LHIN sponsors.
In four months, we were able to start enrolling our first patients, our CIC Coach and SJHS hands-on ‘phone a friend’ approach helped us to quickly get up and running and provided vital guidance and encouragement on our journey.”
— Melissa Chang, Director, Strategy & Change, UHN Connected Care
FAQ
Can you give a specific example of how you’ve helped other organizations?
An organization came to us with the goal of improving an existing @home program. Our team worked with the provider and broader Ontario Health Team to complete a readiness assessment, building awareness, knowledge, and capacity around Integrated Care within the team. Through resource secondment, we supported the adoption of best practices established via the ICC model. This process allowed us to improve and refine the existing model and support subsequent roll-out. A sustained roll-out was supported through the collaboration with the provider to explore assessment tools and guide development of a robust evaluation program.
What is the “Phone a Friend” Service?
If we have the opportunity to work with you, we are here for you. Help is only one call away. The “Phone a Friend” service is available 24/7 for healthcare organizations to contact an expert in integrated care, just like you would phone a friend, during the development and implementation stages of an integrated care program. Having a difficult conversation with a stakeholder and want a second opinion? Immediate assistance can be provided, and further action can be organized.
I am interested in learning more. What’s next?
Contact us to set up an initial call so we can understand more about your goals. From there, we will suggest next steps. We encourage you to register for an upcoming Discovery Session. We look forward to hearing from you.
Contact us to learn more and join our Community of Practice!
Meet our Integrated Care Coach
Director, CIC Coaching & Advisory Services
CIC’s Coaching Team Members:
Brandi LeBlanc, CIC Coach and ICC Program Lead, SJHH
Michelle Zivanovich, CIC Coach and Director ICC, SJHC
Ravi Sivakumaran, CIC Coach and Director Decision Support SJHH
Andrew Weatherston, CIC Coach and VP Finance SJHC and SJV
Patrick Domzala, CIC Coach and Manager Finance SJHC
Joanna Sinn, CIC Coach and Research Fellow