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The Integrated Comprehensive Care (ICC) program is an evidence-based model of care that supports One Team, One Record, One Number to Call, 24/7. 

The ICC program creates individualized care plans that give patients consistent and valuable care services to support recovery.  This centralized program is present throughout the continuum of care for efficiency between care providers with more systematic and organized services to benefit the patient.  This comprehensive support ensures patients receive the care they need, when they need it, and reduces the risk of hospital readmission. 


ICC is enabled by a co-designed integrated service delivery model and an integrated funding model, which we refer to as One Fund.

ICC Program Components

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One Care Coordinator - A dedicated Integrated Care Coordinator guides patients and family through hospital to community transitions.

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One Care Team - ICC patients are supported by a tight network of interdisciplinary care providers dedicated to supporting seamless transitions across care settings.

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One Number to Call 24/7 - A dedicated call line is available 24/7 to support patients and families with health questions or concerns.

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One Electronic Patient Record - The ICC program uses one central electronic health record to track patient care from hospital to home. This ensures all members of the care team have access to the same patient health information.

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Virtual Care - Innovative and easy-to-use technology solutions allow patients and families to stay connected with their care team and receive virtual care in the comfort of their home. 

  • “With ICC the patient attains a much better outcome as they are likely to leave the hospital earlier. In my case, I was discharged from the hospital five days post-operatively. Normally, my procedure would require at least 7-10-day hospital stay.”

    — Laura V., ICC Program Patient Advisor, St. Joseph’s Healthcare Hamilton

 Contact us to learn more about the Integrated Comprehensive Care (ICC) Program.